Support for The Phantom Rose | Limited Edition Artisanal Pins
This was updated to trim unnecessary & outdated text. It is now easier to access information regarding your refunds or pin(s) shipment.
Old updates can be found here.
Hi! This is Christopher, the graphic/web designer, animator, and store manager for Down the Rabbit Hole.
As of this update I have gotten documentation as to which orders have been fulfilled.
With this information, I have now been able to ascertain that Deeribou shipped all the pins in order of purchase whilst skipping every international & US-CA order.
This is not something I was aware of or agreed to and I only learned of it once I received this document. I am very sorry to all early buy Patrons who were expecting to receive a pin, you will be the first to receive your refunds.
(May 10th 2025)
Starting today emails will be going out to all customers who should have received their pin(s) as confirmation. No need to reply if you’ve received your pin and you can safely ignore the email.
(May 21st 2025)
About Refunds: I have now received the funds from Deeribou & will begin the process of refunding customers a few at a time starting from lowest order number to highest. I will post an update later on my progress.
Refunds are currently only available via PayPal.
Updated information:
(June 9th 2025)
About Refund Emails:
The refund emails have in their subject line: “Reply Required”, which is true but will not bar you from your refund. A reply is required if you want to: Receive your refund faster or need to specify a different PayPal email that is different from the billing address on your order to receive your refund.
So far only a small fraction of people have replied to the refund emails and received their refunds.
Come the 25th of June 2025 I will attempt to send all refunds to any who have not replied to the email to their billing address email, this may take a few days but everyone should receive their refunds by the end of the month.
Status of Emails: (Every email has now been sent)
I have now sent every email for every order, this means all refund emails have been sent as well as all pin related emails. If you were expecting a Pin and have not received one yet, you should have received an email which has information about your refund or confirming that you did receive your pin.
If you have not received an email, please check your spam folder and if you cannot find an email, email me at: Arcaxonia@DownTheRabbit.Store
Before the 30th of June 2025.
Published: 7th April 2024 Updated: 9th June 2025
Helpful Links
Frequently Asked Questions
You should have received an email from the store about your refund or your completed order. Follow the instructions in the emails.
If you cannot find the emails please look in your inbox and check the spam folder as well for the refund email or any other email from the store. If you cannot find such emails, please contact me at: Arcaxonia@DownTheRabbit.Store
Refunds will be done via Paypal and details will be sent via store email ONLY.
If you do not have a Paypal account another method to send your refund will be worked towards. Do note that this will delay your refund as I work on finding viable alternatives.
We will never contact you via another method than our store’s email(unless requested by you) & Deeribou’s emails for fulfillment related support.
If you receive text messages you may disregard them as they would not be coming from the store.
Please make sure to reply to the Refund email with an appropriate PayPal email before the 25th of June 2025 to ensure you receive your refund.
Past the 25th of June 2025 your refund will be sent to the billing email. If this method fails I will attempt to notify via email. Lack of reply to said email may forfeit your refund.
Look in your inbox and check the spam folder as well for the refund email or any other email from the store. If you cannot find such emails, please contact me at: Arcaxonia@DownTheRabbit.Store
If you have not received a Pin, and have not received a refund before the 30th of June 2025 please contact me.
If you have any questions not covered here please feel free to send them here: Arcaxonia@DownTheRabbit.Store