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Updates on The Phantom Rose | Limited Edition Artisanal Pins

Hi! This is Christopher, the graphic designer/animator and store manager for Down the Rabbit Hole. Sadly, we have a delay in the delivery of the pins. The Store page’s estimates were overly optimistic and for that I apologize. However, me and Deeribou are committed to keeping all of you in the loop about your orders and I will be updating the page with news that I get from Deeribou in the future! If you’ve received the update email, this will re-hash or include quotes directly from the message you’ve already received, if you’d like to skip to the Tweets to see the pins in progress feel free to do so! (At the bottom of the page on mobile)

If you have questions about the pins themselves or if you require assistance with shipping information or would like a refund you can contact Deeribou via email at: https://deeribou.com/contact/

For any other inquiry please contact: Arcaxonia@DownTheRabbit.Store
Refund Policy: If you have not received a tracking number, you can always cancel your order and get a full refund.

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Published: 7th April 2024 | Last Updated: 10th of January 2025

10th of January 2025 Update:

Deeribou has currently been working on pressuring the pins to remove voids and tighter process control to ensure the previous delamination problem can’t happen again. This week’s objective is to begin plating with this new process along with machining the final batch of pins.


New aluminum bed & Initial pressure and Temperature Test.

An update will be given next week with the progress on these objectives, & you can expect weekly to by-weekly updates.
Reminder: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

1st of January 2025 Micro Update:

Was hoping to get an update out before the end of the year but seeing as Deeribou works on these pins on the other side of the continent; I cannot write updates for her. She’s been busy pouring everything into the pins leaving little time for updates. I’ve asked Deeribou to take time to write an update on the pins to be release in the next few days.

As always I’d like to remind anyone who may worry that: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.

Thank you once more for being patient with us & Happy New Year Everyone!
-Christopher Malouin-Monjaraz

30th of November Update:

Before getting into the update I want to be absolutely certain everyone is aware of our refund policy: If you have not received a tracking number, you can always cancel your order and get a full refund! Simply email either me or Deeribou and we’ll send you a full refund!
If you have any questions about the pins you can always contact Deeribou ( https://Deeribou.com/contact ) as she is the sole maker of these pins and will be able to answer these questions much better!
Additionally make sure to verify your shipping info is up to date! By visiting this page: https://DownTheRabbit.Store/my-account/orders/
If it isn’t, send us an email to get it updated!

Now with all that out of the way here’s the update:
As previously announced in the last update Deeribou was able to find new suppliers! She is currently working on both batches of pins, all 100 of them! I previously had anticipated the possibility of cancellation due to the supply shortage, something which is thankfully no longer an issue.
Sadly Deeribou has run into several issues when producing these pins, some of which have been quite severe. The most severe of which was: De-lamination due to improper heating. This issue happened in October and meant restarting work on all pins produced at the time.
Sadly this information was lost in communication and I was unaware and thus unable to update everyone as to why the pins had hit another delay. I have been hard at work on the assets and animations for the Down the Rabbit Hole on Foxhole which has led me to be neglectful in making my usual updates. For this I am very sorry and will strive to give better, more timely updates in the future.

The goal Deeribou has set for herself is finishing all 100 pins by the new year. To that end they have enlisted help from family and friends due to sustaining a repetitive hand movement injury. Thankfully, production, I have been told, is going at a steady pace!

We do not plan on making any new products for the store anytime soon. Deeribou is focused on getting the pins done as efficiently and fast as she can.
For me, my main focus right now is on the upcoming Foxhole DtRH Animations, that being said I will still be giving updates to this site and attempt to reply to any email sent to me in a timely fashion.
-Christopher Malouin-Monjaraz

15th of November Update:

Deeribou is currently suffering from carpal tunnel syndrome from working on the pins as well as having to deal with supply issues. Thankfully she has found solutions to the supply issues and is getting support from friends & family to help complete the pins without further injuring her wrists.
For any questions regarding your pins please contact Deeribou: https://deeribou.com/contact/

Thank you for your patience, and sorry for the lack of updates, these have been some very rough few weeks for everyone, please take care of yourselves.
Another more substantial update will be posted before the end of this month.
-Christopher Malouin-Monjaraz

22nd of October micro-update:
A proper update on the second batch of 50 pins is being worked on. (Edit: Still in the works, supply issues arose)
As always; if you have any questions, you’re always free to email Deeribou: https://deeribou.com/contact/
-Christopher Malouin-Monjaraz

10th August update:
It’s official!!! Down the Rabbit Hole Patreon pin orders have begun shipping!!!🎉
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Keep an eye on your email for shipping info & updates, especially if you’re among the first few! If you need help or have questions, please don’t hesitate to reach out!
deeribou.com/contact

It’s been an absolute honor to make these pins, and I hope you all like them just as much as I am making them.
For supporting what I do, allowing me to keep creating, and for believing in me, thank you! Thank you, for everything!
-Lilly “Deeribou”💜

26th July update:
Hey everyone!
Sorry it’s been a while. After a family emergency, I got covid, and now I’m in Oregon D: It’s a long story, but the gist of it is that I’ll be back home next week and the pins will be on their way very soon. It’s been a super rough journey both in technical terms with the pins and home life. Your continued trust and support means the world to me, and I can’t wait for everyone to see the months (and year prior) that went into this, in person!
Thank you for everything,

-Lilliana “Deeribou”

Status of the first 50 of 100 Pins:

“The first 50 pins are nearly done, with only some minor fixing of imperfections, polishing, and gold plating. After that, it’s on to packaging and shipping! Most of the materials I’ve already made(For all 100), but parts like the tin liner, card frame, and outer packaging still need making.”
– Lilliana “Deeribou”

All 50 pins will be shipped within a few days of each other. We are not giving any estimates as to when it will be shipped, however you will receive an email with a tracking number in the coming weeks once your order has shipped! You can always update your address by contacting support@downtherabbit.store before you receive a tracking number.
This first batch of 50 includes all early patron orders!

Status of the second batch of 50 Pins:

The next batch of pins will be the last 50 pins, these pins will begin production once the first 50 pins have been shipped and updates will be posted here. These pins will probably take less time to make than the first 50 pins. Once the pins are close to completion, we will send out an email to confirm everyone’s addresses, so don’t worry if you may have moved or need to change your shipping address!

List of emails that have been or will be sent:

In the future these are the emails regarding your order which will be or have been sent to you:

  • An address confirmation email(A few weeks before shipping);
    50/100 Have received these. (These were sent out prematurely for the first 50 pins, but have all been sent.)
  • A tracking number email when your order ships;
    10/100 Have received these.
  • An update email if any unforeseen issues arise about your order.

A commitment from Deeribou

“Although it may take longer than I would hope, I promise every single person will get their pin, come hell or high water. I made a commitment to you, and I will never fall through on that.”
– Lilliana “Deeribou”

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