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Updates on The Phantom Rose | Limited Edition Artisanal Pins

Hi! This is Christopher, the graphic designer/animator and store manager for Down the Rabbit Hole. Sadly, we have a delay in the delivery of the pins. The Store page’s estimates were overly optimistic and for that I apologize. However, me and Deeribou are committed to keeping all of you in the loop about your orders and I will be updating the page with news that I get from Deeribou in the future! If you’ve received the update email, this will re-hash or include quotes directly from the message you’ve already received, if you’d like to skip to the Tweets to see the pins in progress feel free to do so! (At the bottom of the page on mobile)

If you have questions about the pins themselves or if you require assistance with shipping information or would like a refund you can contact Deeribou via email at: https://deeribou.com/contact/

For any other inquiry please contact: Arcaxonia@DownTheRabbit.Store
Refund Policy: If you have not received a tracking number, you can always cancel your order and get a full refund.

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Published: 7th April 2024 | Last Updated: 15th of November 2024

15th of November Update:

Deeribou is currently suffering from carpal tunnel syndrome from working on the pins as well as having to deal with supply issues. Thankfully she has found solutions to the supply issues and is getting support from friends & family to help complete the pins without further injuring her wrists.
For any questions regarding your pins please contact Deeribou: https://deeribou.com/contact/

Thank you for your patience, and sorry for the lack of updates, these have been some very rough few weeks for everyone, please take care of yourselves.
Another more substantial update will be posted before the end of this month.
-Christopher Malouin-Monjaraz

22nd of October micro-update:
A proper update on the second batch of 50 pins is being worked on. (Edit: Still in the works, supply issues arose)
As always; if you have any questions, you’re always free to email Deeribou: https://deeribou.com/contact/
-Christopher Malouin-Monjaraz

10th August update:
It’s official!!! Down the Rabbit Hole Patreon pin orders have begun shipping!!!🎉
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Keep an eye on your email for shipping info & updates, especially if you’re among the first few! If you need help or have questions, please don’t hesitate to reach out!
deeribou.com/contact

It’s been an absolute honor to make these pins, and I hope you all like them just as much as I am making them.
For supporting what I do, allowing me to keep creating, and for believing in me, thank you! Thank you, for everything!
-Lilly “Deeribou”💜

26th July update:
Hey everyone!
Sorry it’s been a while. After a family emergency, I got covid, and now I’m in Oregon D: It’s a long story, but the gist of it is that I’ll be back home next week and the pins will be on their way very soon. It’s been a super rough journey both in technical terms with the pins and home life. Your continued trust and support means the world to me, and I can’t wait for everyone to see the months (and year prior) that went into this, in person!
Thank you for everything,

-Lilliana “Deeribou”

Status of the first 50 of 100 Pins:

“The first 50 pins are nearly done, with only some minor fixing of imperfections, polishing, and gold plating. After that, it’s on to packaging and shipping! Most of the materials I’ve already made(For all 100), but parts like the tin liner, card frame, and outer packaging still need making.”
– Lilliana “Deeribou”

All 50 pins will be shipped within a few days of each other. We are not giving any estimates as to when it will be shipped, however you will receive an email with a tracking number in the coming weeks once your order has shipped! You can always update your address by contacting support@downtherabbit.store before you receive a tracking number.
This first batch of 50 includes all early patron orders!

Status of the second batch of 50 Pins:

The next batch of pins will be the last 50 pins, these pins will begin production once the first 50 pins have been shipped and updates will be posted here. These pins will probably take less time to make than the first 50 pins. Once the pins are close to completion, we will send out an email to confirm everyone’s addresses, so don’t worry if you may have moved or need to change your shipping address!

List of emails that have been or will be sent:

In the future these are the emails regarding your order which will be or have been sent to you:

  • An address confirmation email(A few weeks before shipping);
    50/100 Have received these. (These were sent out prematurely for the first 50 pins, but have all been sent.)
  • A tracking number email when your order ships;
    10/100 Have received these.
  • An update email if any unforeseen issues arise about your order.

A commitment from Deeribou

“Although it may take longer than I would hope, I promise every single person will get their pin, come hell or high water. I made a commitment to you, and I will never fall through on that.”
– Lilliana “Deeribou”

Deeribou's Twitter