Support for The Phantom Rose | Limited Edition Artisanal Pins
This was updated to trim unnecessary & outdated text. It is now easier to access information regarding your refunds or pin(s) shipment.
Old updates can be found here.
Hi! This is Christopher, the graphic/web designer, animator, and store manager for Down the Rabbit Hole.
As of this update I have gotten documentation as to which orders have been fulfilled.
With this information, I have now been able to ascertain that Deeribou shipped all the pins in order of purchase whilst skipping every international & US-CA order.
This is not something I was aware of or agreed to and I only learned of it once I received this document. I am very sorry to all early buy Patrons who were expecting to receive a pin, you will be the first to receive your refunds.
Starting today emails will be going out to all customers who should have received their pin(s) as confirmation. No need to reply if you’ve received your pin and you can safely ignore the email.
About Refunds: I am still awaiting on the funds owed by Deeribou.
Once funds have been received from Deeribou I will be sending emails and dealing with a few refunds at a time starting from lowest order number to highest.
If you have any questions please feel free to send them here: Arcaxonia@DownTheRabbit.Store
Published: 7th April 2024 Updated: 12th of May 2025
Helpful Links
Frequently Asked Questions
If you have ordered a pin/pins and not received them you should be receiving a refund.
You will receive an email from the store with further details once it’s time to refund.
Refunds will be done via Paypal and details will be sent via email.
If you do not have a Paypal account another method to send your refund will be worked towards. Do note that this will delay your refund as I work on finding viable alternatives.
If you have any questions not covered here please feel free to send them here: Arcaxonia@DownTheRabbit.Store