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Updates on The Phantom Rose | Limited Edition Artisanal Pins

Hi! This is Christopher, the graphic designer/animator and store manager for Down the Rabbit Hole. Sadly, we have a delay in the delivery of the pins. The Store page’s estimates were overly optimistic and for that I apologize. However, I am committed to keeping all of you in the loop about your orders and I will be updating the page with news that I get from Deeribou in the future!

If you have questions about the pins themselves or if you require assistance with shipping information or would like a refund you can contact Deeribou via email at: https://deeribou.com/contact/

For any other inquiry please contact: Arcaxonia@DownTheRabbit.Store
Refund Policy: If you have not received a tracking number, you can always cancel your order and get a full refund.

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Published: 7th April 2024 | Last Updated: 24th of March 2025

24th of March 2025 Update:

Deeribou contacted us informing us of the status for the Down the Rabbit Hole Pins below is their message to us:
“This message is to inform you of the closing status for the DtRH pins. As you know there have been painful delays, unfortunately there have been numerous difficulties. The pin design was overly complex and ambitious to be produced in quantity. I iterated the processes many times, but was unable to find a process that would allow me to complete the final batch. 48 pins are complete that meet my quality standards. To close this project, the 48 pins will be shipped within 2 weeks, with the remaining customers refunded their purchase price within 6 weeks. Thank you for your patience and understanding during this difficult project.
Best regards,
-Lilliana”

From the updates and pictures I’ve received she has completed all of the “Patreon early buy pins” along with a few of the earlier public orders; meanwhile, every other order will be refunded in full over the next few weeks. From looking at the list of transactions; if your order number is 538 or higher, you can expect to receive a full refund from Deeribou.

If you don’t receive an email about your pin or a refund in the next 4 weeks, please contact me at: Arcaxonia@downtherabbit.store
In 6 weeks I will send out emails to all customers to assure everyone has received their refund or pin and if required; to make the proper arrangements so that they do.

If you have any further questions feel free to send them to me at: Arcaxonia@downtherabbit.store
-Christopher Malouin-Monjaraz

10th of March 2025 Update:

Deeribou has completed a total of 48 Pins to their final product stage. Deeribou has mentioned that these will all be shipped out over the next 2 weeks.
A further update on the rest of the pins will be given later this month, please keep an eye out for emails!

I’d like to re-iterate that I, Christopher, am committed to making sure everyone who paid for a pin gets a pin or a full refund no matter the circumstances. As always if you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

26th of February 2025 Update:

Sorry for the delay, that is on me (Christopher) as I have been rather busy this week.
Info from Deeribou:
She has given an update with pictures of the packages waiting to be sent; as she packages the rest.


She mentioned this upcoming week should be dedicated to finishing packaging the entirety of the first batch to get it ready to send.
An update on the progress of the pins will be posted next week as usual.

As always my usual reminders are:
Keep an eye on your emails as you should be receiving address confirmation emails. If you haven’t received an email and think you may need to change your address please contact Deeribou via any of the methods listed on her website: https://deeribou.com/contact/
&
If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

16th of February 2025 Update:

Info from Deeribou:
She has said she did not have an update this week having being busy with other tasks.
She mentioned this upcoming week should be dedicated to enameling the final batch.
An update on the progress of the pins will be posted next week as usual.

As always my usual reminders are:
Keep an eye on your emails as you should be receiving address confirmation emails. If you haven’t received an email and think you may need to change your address please contact Deeribou via any of the methods listed on her website: https://deeribou.com/contact/
&
If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

8th of February 2025 Update:

Info from Deeribou:
This week has been minor reworks in coatings, packing pins, cleaning, organizing, etc.
The full batch of 50 pins is now complete and Deeribou is keeping an eye on emails to see if any addresses need updating.

Current focus is shipping completed pins, and working on the next batch of pins.
An update on the progress of the pins will be posted next week as usual.

Reminder:
Keep an eye on your emails as you should be receiving address confirmation emails. If you haven’t received an email and think you may need to change your address please contact Deeribou via any of the methods listed on her website: https://deeribou.com/contact/
As always; If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

1st of February 2025 Update:

Info from Deeribou:
More of the pins have received their coating and are almost ready to ship. Make sure to check your emails as the pins are being shipped!
The coating is weather dependent so this can take a bit of time.
Laser cutting more of the inserts and packaging.

 
New completed pins awaiting their packaging & Pins getting final coat.(In a hood due to toxicity)

Current focus is shipping completed pins, and continuing work on the pin backs and coating.
An update on the progress of the pins will be posted next week as usual.

Reminder: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

24th of January 2025 Update:

Info from Deeribou:
All pins are now machined, 10 pins are ready to ship, keep an eye on your emails as Deeribou will/has sent emails notifying the customers who’s pins will be shipped next to give you a chance to change your address if needed!
39 of the pins require pin studs & their packaging before being sent out.


New completed pins in their packaging.

Current focus is attaching pin backs to the 39 pins needing them and then package and prep them for shipping.
An update on the progress of the pins will be posted next week as usual.

Reminder: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

17th of January 2025 Update:

Info from Deeribou:
90 of the pins have been machined(cut from the material) while the first batch of 50 pins is currently being plated.
Current focus is plating the pins, so far 10 have been fully completed and need to have their packaging made.


New completed pins.

An update on the progress of the pins will be posted next week as detailed in the last update.

Reminder: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

10th of January 2025 Update:

Deeribou has currently been working on pressuring the pins to remove voids and tighter process control to ensure the previous delamination problem can’t happen again. This week’s objective is to begin plating with this new process along with machining the final batch of pins.


New aluminum bed & Initial pressure and Temperature Test.

An update will be given next week with the progress on these objectives, & you can expect weekly to by-weekly updates.
Reminder: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.
-Christopher Malouin-Monjaraz

1st of January 2025 Micro Update:

Was hoping to get an update out before the end of the year but seeing as Deeribou works on these pins on the other side of the continent; I cannot write updates for her. She’s been busy pouring everything into the pins leaving little time for updates. I’ve asked Deeribou to take time to write an update on the pins to be release in the next few days.

As always I’d like to remind anyone who may worry that: If you have not received a tracking number, you can always cancel your order and get a full refund.
This will always be an available option no matter what.

Thank you once more for being patient with us & Happy New Year Everyone!
-Christopher Malouin-Monjaraz

30th of November Update:

Before getting into the update I want to be absolutely certain everyone is aware of our refund policy: If you have not received a tracking number, you can always cancel your order and get a full refund! Simply email either me or Deeribou and we’ll send you a full refund!
If you have any questions about the pins you can always contact Deeribou ( https://Deeribou.com/contact ) as she is the sole maker of these pins and will be able to answer these questions much better!
Additionally make sure to verify your shipping info is up to date! By visiting this page: https://DownTheRabbit.Store/my-account/orders/
If it isn’t, send us an email to get it updated!

Now with all that out of the way here’s the update:
As previously announced in the last update Deeribou was able to find new suppliers! She is currently working on both batches of pins, all 100 of them! I previously had anticipated the possibility of cancellation due to the supply shortage, something which is thankfully no longer an issue.
Sadly Deeribou has run into several issues when producing these pins, some of which have been quite severe. The most severe of which was: De-lamination due to improper heating. This issue happened in October and meant restarting work on all pins produced at the time.
Sadly this information was lost in communication and I was unaware and thus unable to update everyone as to why the pins had hit another delay. I have been hard at work on the assets and animations for the Down the Rabbit Hole on Foxhole which has led me to be neglectful in making my usual updates. For this I am very sorry and will strive to give better, more timely updates in the future.

The goal Deeribou has set for herself is finishing all 100 pins by the new year. To that end they have enlisted help from family and friends due to sustaining a repetitive hand movement injury. Thankfully, production, I have been told, is going at a steady pace!

We do not plan on making any new products for the store anytime soon. Deeribou is focused on getting the pins done as efficiently and fast as she can.
For me, my main focus right now is on the upcoming Foxhole DtRH Animations, that being said I will still be giving updates to this site and attempt to reply to any email sent to me in a timely fashion.
-Christopher Malouin-Monjaraz

15th of November Update:

Deeribou is currently suffering from carpal tunnel syndrome from working on the pins as well as having to deal with supply issues. Thankfully she has found solutions to the supply issues and is getting support from friends & family to help complete the pins without further injuring her wrists.
For any questions regarding your pins please contact Deeribou: https://deeribou.com/contact/

Thank you for your patience, and sorry for the lack of updates, these have been some very rough few weeks for everyone, please take care of yourselves.
Another more substantial update will be posted before the end of this month.
-Christopher Malouin-Monjaraz

22nd of October micro-update:
A proper update on the second batch of 50 pins is being worked on. (Edit: Still in the works, supply issues arose)
As always; if you have any questions, you’re always free to email Deeribou: https://deeribou.com/contact/
-Christopher Malouin-Monjaraz

10th August update:
It’s official!!! Down the Rabbit Hole Patreon pin orders have begun shipping!!!🎉
Image
Keep an eye on your email for shipping info & updates, especially if you’re among the first few! If you need help or have questions, please don’t hesitate to reach out!
deeribou.com/contact

It’s been an absolute honor to make these pins, and I hope you all like them just as much as I am making them.
For supporting what I do, allowing me to keep creating, and for believing in me, thank you! Thank you, for everything!
-Lilly “Deeribou”💜

26th July update:
Hey everyone!
Sorry it’s been a while. After a family emergency, I got covid, and now I’m in Oregon D: It’s a long story, but the gist of it is that I’ll be back home next week and the pins will be on their way very soon. It’s been a super rough journey both in technical terms with the pins and home life. Your continued trust and support means the world to me, and I can’t wait for everyone to see the months (and year prior) that went into this, in person!
Thank you for everything,

-Lilliana “Deeribou”

7th of April Original Update:

“The first 50 pins are nearly done, with only some minor fixing of imperfections, polishing, and gold plating. After that, it’s on to packaging and shipping! Most of the materials I’ve already made(For all 100), but parts like the tin liner, card frame, and outer packaging still need making.”
– Lilliana “Deeribou”

All 50 pins will be shipped within a few days of each other. We are not giving any estimates as to when it will be shipped, however you will receive an email with a tracking number in the coming weeks once your order has shipped! You can always update your address by contacting support@downtherabbit.store before you receive a tracking number.
This first batch of 50 includes all early patron orders!

Status of the second batch of 50 Pins:

The next batch of pins will be the last 50 pins, these pins will begin production once the first 50 pins have been shipped and updates will be posted here. These pins will probably take less time to make than the first 50 pins. Once the pins are close to completion, we will send out an email to confirm everyone’s addresses, so don’t worry if you may have moved or need to change your shipping address!

List of emails that have been or will be sent:

In the future these are the emails regarding your order which will be or have been sent to you:

  • An address confirmation email(A few weeks before shipping);
    50/100 Have received these. (These were sent out prematurely for the first 50 pins, but have all been sent.)
  • A tracking number email when your order ships;
    10/100 Have received these.
  • An update email if any unforeseen issues arise about your order.

A commitment from Deeribou

“Although it may take longer than I would hope, I promise every single person will get their pin, come hell or high water. I made a commitment to you, and I will never fall through on that.”
– Lilliana “Deeribou”

Deeribou's Twitter